Find answers to the most frequently asked questions below. If you can't find what you're looking for, contact us and we'll get back to you within 48 to 72 hours.
You can purchase our products directly from our online store.
Our skincare products are made in Europe, more precisely in France and Switzerland. The majority of our raw materials are sourced locally.
Yes, our products are tested and approved by dermatologists, a guarantee of safety and expertise.
Our products are for all skin types :)
Yes, all our products are vegan. We love animals and we are against testing on them. We do tolerate beeswax derivatives.
We value natural ingredients as much as possible, to know the naturalness rate of each of our products, please refer to the GOOD TO KNOW section on the product page. We guarantee that our products are free of: endocrine disruptors, phenoxyethanol, parabens, PEG, phthalates, and ingredients of animal origin.
How can I track my package?
At each important step between the order and the delivery, we keep you informed of the status of your package, you will receive: an order confirmation email, an email when your order is shipped, an email when the delivery is made, an email if the delivery fails, an email when a package is available for pick up at a pick up point or a drop off point, an email when a package is returned to the warehouse and an email when a returned package has arrived at the warehouse
For more information on tracking your package, click on the link that was sent to you in the shipping confirmationemail.
I placed an order, when will it arrive?
Please refer to the "Delivery" section.
Can I return my order?
Please refer to the "Returns, Exchanges and Refunds" section.
Can I change my order after I have confirmed it?
No. All orders are considered final from the moment the customer confirms it.
I did not receive my order confirmation email, what should I do?
Please check if the address you used was the right one. If so, check your spam folder. If you have not received your order confirmation after 2 hours, please contact customer service by sending an email to firstname.lastname@example.org
How can I create a customer account?
see with Laura?
Do I need a customer account if I want to place an order?
No, you can place an order as a guest. However, by creating an account, you become a privileged customer of HIGH ON FUN and you will be added to our mailing list to receive new exclusive information about the brand and our special offers.
What types of payment are accepted?
Visa, Mastercard, Maestro, Amex, Shop Pay, Apple Pay, Google Pay, PayPal, Bancontact, eps-Überweisung, iDeal, Klarna Pay Later, Klarna Sofort
In which countries do you deliver?
to be defined
What shipping method is used for my order, do I have a choice?
For an order in France, Belgium, Luxembourg, Spain, you have the choice between a standard delivery at home or a delivery in a collection point of your choice in the Mondial Relay network.
For all other countries, the order will be sent in standard delivery.
I have placed an order, when will it arrive?
We commit ourselves to deliver the goods ordered on the site www.highonfun.com as soon as possible after receiving your payment. The approximate delay is 2 to 4 days for France and 3 to 10 days for international deliveries.
Can I change the delivery address?
The delivery address you choose is final.
I would like to receive my order outside the European Union or internationally, do I have to pay import taxes?
Items shipped internationally and outside the European Union are subject to possible additional costs such as import taxes and charges that will not be accounted for during order confirmation and payment. These charges will not be covered or reimbursed by www.highonfun.com. Please check with your local customs office to determine the amount of these charges before placing your order. We will not be responsible if a delivery is affected by an import process.
What is the shipping cost for my order?
The cost of delivery depends on the choice made at the time of check out. For any order over XX€ in France, HIGH ON FUN offers you free shipping. For any order over XX€ of purchase in the international, HIGH ON FUN offers you the delivery.
Can I return, exchange or be reimbursed for an item in my order?
If unfortunately some of the products in your order do not meet your expectations, only the damaged or missing products, at the time of receipt of the package, will be replaced within 14 business days from the date of receipt of the package.
The customer must send photos of the damaged products and the shipping box by email to email@example.com mentioning his order number.
To initiate a return, please contact our customer service within 14 days of receiving the package. Please note that the return shipping costs are exclusively at the customer's expense.
The goods must be returned to us in new condition and in their original unopened and unused packaging. You must make your shipment with a tracking number, otherwise the refund will not be made.
We will not be able to take back any parcel for which no element allows us to identify the sender (name, first name, address, order number).
The return packages take between 6 to 12 working days to be delivered to us after deposit. We advise you to keep your tracking numbers. The customs taxes which could have been claimed could not be refunded to you.
Once your package is received, allow a few days for our logistics team to process your package. You will receive an email to notify you when the refund has been approved and processed.
My order arrived damaged, what can I do?
Please send a message with pictures to firstname.lastname@example.org
The items I received in my order are not the right ones, what should I do?
Please send a message with pictures to email@example.com
We suggest that you subscribe to our Newsletter to be informed as soon as a product is back in stock, as well as of our promotions and novelties.
Our products meet the high quality standards we have set for ourselves. They can be stored for 3 years before opening in good conditions. Once the product is opened, the regulation requires cosmetic manufacturers to register a PAO (period after opening). The symbol is found on the product and is represented by a graphic drawing of an open jar that contains a number and is followed by the letter "M" to indicate the number of "months" that a product can be used after opening.
On each of our products, you will find a QR code that explains in pictures how to use it. You can also refer to the page OUR PRODUCTS IN ACTION on the website and watch the videos.
Yes, they are available on the page HERE. For your information, this is a virtual card, so it is dematerialized and will be sent to you only by email.
How can I contact customer service?
For all customer service inquiries, please send an email to firstname.lastname@example.org or fill out the form in the "CONTACT" section
I have sent an email to customer service, when can I expect a response?
Our goal is to respond to you within 48-72 hours. This time may vary during a launch period. Thank you for your understanding.